Frequently Asked Questions
Everything you need to know about shopping with Oorla
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
Oorla accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping costs and delivery times for international orders are calculated at checkout based on the destination.
How can I contact customer support?
Our support team is available via email at support@oorla.com or through our live chat feature on the website from 9:00 AM to 6:00 PM EST, Monday through Friday.